The Firehouse Veterinary Clinic does not take lightly if any member of the team is treated in an abusive or violent way.
All team members have a right to care for client’s animals without fear of being attacked or abused, both verbally and physically. To successfully provide our services, a mutual respect between all the team and clients must be maintained. Our team aims to be polite, helpful and sensitive to the individual needs and circumstances of all clients. Firehouse Veterinary Clinic respectfully reminds clients, that team members are often confronted with a multitude of varying, and sometimes difficult tasks and situations at once. The team understands that clients will not always act in a reasonable manner when their animals are ill and we ALWAYS take this into consideration when trying to deal with a misunderstanding or complaint.
Aggressive behavior, be it violent or abusive, will not be tolerated and may result in you being removed from the practice list and, in extreme cases, the Police being contacted.
All team members have a right to care for client’s animals without fear of being attacked or abused, both verbally and physically. To successfully provide our services, a mutual respect between all the team and clients must be maintained. Our team aims to be polite, helpful and sensitive to the individual needs and circumstances of all clients. Firehouse Veterinary Clinic respectfully reminds clients, that team members are often confronted with a multitude of varying, and sometimes difficult tasks and situations at once. The team understands that clients will not always act in a reasonable manner when their animals are ill and we ALWAYS take this into consideration when trying to deal with a misunderstanding or complaint.
Aggressive behavior, be it violent or abusive, will not be tolerated and may result in you being removed from the practice list and, in extreme cases, the Police being contacted.
